While going through a drive-thru with my son recently, we discovered the restaurant is now encouraging customers to place their orders through the apps on their phones and then pick up their food at the drive-thru.
Now this may sound like nifty new technology, but I don’t think it would actually save you any time or make the process any easier. All you had to do before was talk into a giant menu and they got the food ready for you quickly while you waited in the drive-thru. It was simple and fast.
By ordering through the app on your phone, you have to open the app, hope your phone doesn’t freeze, scroll through to put in your order, type in words that will be autocorrected to the wrong words and then still wait in the same drive-thru line to pick up your order. How is this an improvement? Continue reading “Modern technology is amazing, wonderful, and sometimes stupid”